Relaxed, straightforward and helpful. I felt like our salesperson was sincerely trying to help and he was responsive then I reached out a few days later.

If I could I would give no stars I could. I bought my VW there. BIG mistake!! I also purchased my extended warranty there.. However, If it needs work done on it - which has been often, I have to take it out to Bowmansville. I feel that they should either fix it where it was purchased or take the responsibility of getting it to a different location. I truly wish I had never bought my car there.

I couldn't be more happier with my transactions with Towne Hyundai. I Bought a Santa Fe from them in July 2019 and no fault of theirs I had some problems with the car. each time I brought it in, the service department (especially Mike) went above and beyond to make the repairs seamless and get me a rental and explain what happened. Between Bill Kuhn and Steve Davis they worked diligently to find me a different car I would be happier with. I must say that I had high demands and was somewhat borderline annoying with all the questions and demands and tearful calls and yet in the end Steve contacted ME when a car came in he thought I'd like. So, that tells me that Towne (especially Bill and Steve) care about their customers even after the sale. Steve could have just waited for me to contact him when I saw a car online but he didn't. Towne, along with Bill and Steve will always have my business going forward. 5 stars for sales and service. Thank you Steve, Bill and Mike!

This was the easiest car buying experience I've ever had! All the staff was very helpful. Thanks, Greg from Jeep for making the deal happen!

I rate the dealership a 10,all the people from the salesmen to service have been very profesional.hope it remains that way for the foreseeable future

BThe 2017 Sonata is a nice looking car. The Dealer pointed out the many fine assets of the vehicle. After test driving the vehicle, it proved to provide perfect handling and a smooth and quiet ride. My purchase of the Sonata from Towne Hyundai was just as perfect as the vehicle itself.

Service provided was excellent. Salesman was courteous, knowledgeable and willing to provide the best deal possible to fulfill the needs of both customer and dealership.

I looked at toyota and honda and this was the best value for me. It had all the safety features in the sonata ultimate package. The deal went thru promptly and smoothly

Responsive, helpful, understood my needs and worked with me to make a deal. Very happy with the staff here and the experience I had with them.

Sam took the time to go above and beyond for me. He listened to everything that I had voiced as a concern and was able to get me into the vehicle I desired with the price I was comfortable with. He was able to assist in the difficulty of turning in my previous out of state vehicle purchase. I will continue to be a customer of not only Towne Hyundai, but of Sam Osmond. Thank you Sam!!

I was very happy with everyone I met, and would recommend friends and family to the dealer. They made everything easy for me from start to finish.

Bill made sure he did everything in his ability to make sure my buying experience was as good as it could be. Great job William!

Very efficient and ready to work with me to get the sale. Knew I was in contact with other dealers and acted accordingly to earn my business. Got a little pushy at the end to get the sale but otherwise went above and beyond my expectations.

once again I want to say that the salesman was courteous and professional . he did not pressure us into getting something we did not want

As noted perviously in this survey, I experienced a seamless experience for the trade-in/new purchase of my 2018 Hyundai Sonata, thanks to the excellent efforts of Bill Kuhn. He was very knowledgeable throughout the process and helped me evaluate my options in a very timely manner. My 2012 Hyundai Sonata was purchased from a different dealership, but I changed to Towne Hyundai of Orchard Park in 2015 for my car maintenance. Due to their excellent service, there was no question that I would look to that dealership for my 2012 trade-in and 2018 new Sonata purchased. I was very pleased with the excellent experience.